Investor Portal
Your direct channel to submit grievances, file complaints, provide feedback, and access regulatory filings — all in one place. Your voice matters at 128 Securities.
Investor Grievances
128 Securities is committed to resolving every investor grievance promptly and fairly. As a SECP-regulated broker and PSX TREC holder, we operate within a strict regulatory framework that protects your rights as an investor. If you have a concern — about a trade, your account, a service, or any other matter — we want to hear from you.
Submit a Grievance
Write to us at info@128securities.com with your account number and a description of your concern. We acknowledge all grievances within 1 business day.
Share Feedback
Your feedback — positive or constructive — helps us improve. Email us or speak to any staff member at our offices. All feedback is reviewed by management.
Complaints Handling Procedure
All complaints are handled in accordance with SECP's Complaints Handling Guidelines for intermediaries. The following process applies to all formal complaints received by 128 Securities.
Contact Us Directly
Submit your concern in writing to info@128securities.com or visit either of our Lahore offices. Include your account number, trade details, and a clear description of the issue.
Complaints Officer Review
Your complaint is reviewed by our designated Complaints Officer, Mr. Muhammad Shehzad Haider Zaidi (Director), within 3 business days of receipt.
Resolution & Response
We aim to resolve all complaints within the timelines mandated by SECP. You will receive a written response detailing the outcome and any remedial action taken.
Regulatory Escalation
If not satisfied with our resolution, you may escalate directly to SECP or PSX using the links below. 128 Securities supports and facilitates all regulatory escalations.
Complaints Officer
SECP rules require every regulated broker to designate a Complaints Officer as the primary escalation point for unresolved client concerns. Direct contact details are published below as required by regulation.
Mr. Muhammad Shehzad Haider Zaidi
Director & Complaints OfficerDirect Line
92-42-35731747Office Address
11 – Happy Homes, 38/A, Main Gulberg, Salman Ahmed Road, Lahore
Complaint Status Records
Pending Investor Complaints
Current unresolved complaints awaiting action or further information.
There are no complaints at the moment.
Details of Action Taken
Record of resolved complaints and corrective actions implemented.
There are no complaints at the moment.
SECP & PSX Online Complaints
If your complaint is not resolved to your satisfaction through our internal process, you have the right to escalate directly to the regulators. 128 Securities fully supports your right to do so.
SECP Investor Complaints
File a complaint directly with the Securities and Exchange Commission of Pakistan through their official complaints management system.
https://www.secp.gov.pk/for-investors/complaints/
PSX Investor Protection
Raise a complaint with the Pakistan Stock Exchange Investor Protection Fund for matters related to trading, settlement, or TREC holder conduct.
https://www.psx.com.pk/
Client Feedback
Share your experience with 128 Securities — compliments, suggestions, or areas for improvement. All feedback is reviewed directly by management and used to improve our services.
Send FeedbackRegulatory Filings
Access publicly mandated regulatory filings, financial statements, NCB certificates, and compliance documents as required under SECP and PSX regulations for licensed brokerages.
View DocumentsFor all investor concerns: info@128securities.com · +92 (42) 3637 2747–50